Late cancellations and not turning up for appointments has an impact on paying staff and covering overheads.
By booking an appointment, you agree to the following cancellation policy:
Cancel with more than 24 hours notice – appointment will be rescheduled.
Cancel with less than 24 hours notice – full fee will be charged to the card on file, or session deducted from package.
Do not turn up - full fee will be charged to the card on file, or session deducted from package.
NOTICE TO FAMILIES BOOKING APPOINTMENTS ON BEHALF OF THEIR CHILDREN
Please ensure you create a profile for yourself as the parent/guardian first, before adding your child’s profile.
Once your parent/guardian profile has been created, log in to the My Account portal. From the menu on the left-hand side, select Family Members. Here, you can add your children and other family members and set the appropriate permissions for each profile.
When adding your child’s profile, please make sure you include their date of birth, phone number and email address. These details are required to complete their profile and help ensure the booking process goes smoothly.
The perfect gift for any occasion
Create a gift card code you can send to a friend or loved one for products or services at Physio Performance.
Diarmuid is a Chartered Physiotherapist specialising in the treatment and management of sports injuries.
Alongside his role at Physio Performance, he works with Glentoran FC’s men’s team, delivering high-performance physiotherapy support.
He is also a Strength and Conditioning Coach with Derry GAA, helping athletes optimise performance and compete at their highest level.
Diarmuid is a Chartered Physiotherapist specialising in the treatment and management of sports in...
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Ellen O'Rourke
BSc (Hons)
Ellen is an experienced Musculoskeletal and Sports Physiotherapist, who can get people back performing at their best.
She also works with Ulster Rugby and Arsenal Football Club academy.
The past year Ellen has gained valuable experience in Australia, working with athletes from Australian Rules Football, and Rugby Union and Rugby League.
As well as gaining a degree in Physiotherapy, Ellen has a diploma in Sport and Exercise Science.
Ellen is an experienced Musculoskeletal and Sports Physiotherapist, who can get people back perfo...
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Kate McKay
Kate has completed her Level 3 Diploma in Sports Massage and is registered with the Federation of Holistic Therapists.
She has also studied a Master’s degree in Sports Management at Ulster University.
Outside of Physio Performance, Kate has captained County Down Ladies Football Team and is a board member of the Gaelic Player’s Association (GPA).
She is a coach with her local football team.
Kate has completed her Level 3 Diploma in Sports Massage and is registered with the Federation of...
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Jonny Kelly
(MSc, BSc Hons)
Jonny has over 20 years treating a range of sports injuries and getting people back to performing at their best.
His experience has included working at world class organisations such as Manchester United and the Royal Ballet in London.
He qualified with a BSc degree in Physiotherapy from Ulster University in 2004, and completed a MSc degree in Strength and Conditioning at University of Chester in 2012.
Jonny has over 20 years treating a range of sports injuries and getting people back to performing...
Read More
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